Support at Love-Online makes dating hassle-free

24/7 Support for Love-Online Users

We are sure that you will not experience any difficulties when using our service. Love-Online is built with a lot of A/B testing, usability improvements, and user-friendly design. We know that it’s important for everyone to be able to understand how things work.

But still, we offer 24/7 online support and you can reach out to us at any moment of the day. We are always there for you, just sitting here and waiting till you write to us. So, never hesitate to contact live support if you have any questions!

How does the support chat work?

First of all, we have an FAQ section with the most obvious questions answered. We recommend you start with this page and see if your question has already been answered by our agents.

If you can’t find the answer, you have two options: write a message to us and wait till we get back to you with the full answer, or open a live chat with one of our support agents and ask your question.

Here’s how you do that.

Message us for the detailed answer

Go to the bottom of any page and click the “Support” link. You will find the form that you can use to send us your questions or message. Alternatively, you can use the e-mail published there to send us a letter from your e-mail agent.

When is it good to send us an e-mail? If you need a very detailed answer after a thorough investigation, you better write a letter. Our agents in online chat tend to answer quick questions and help you out in case you don’t understand how some functions work. But if the question is serious and requires inspection, better write a letter.

Please be ready to wait up to one working day till we answer. This may take us some time to investigate the problem.

Open chat for a quick answer

If you want a quick answer and have just a couple of simple questions, there is no need to write an e-mail. Just look at the side of the screen and press the blue Online Support button. You will see that the chat opened. Now you can type your question there and send the message.

Once we get your message, we will start rushing around the office and searching for the vacant agent. That’s a joke, of course. The agent will quickly look at the problem and answer you. We may need several minutes to inspect the possible problem and then write our answer. Please don’t close the browser tab after you’ve written the message.

When should I write to support?

Whenever you have any problems with the Love-Online service, you should immediately write to support. Don’t you understand how to create an account? Can’t you make a payment? Can’t you find a girl that you were chatting with yesterday? Doesn’t your camera work? Our support agents are Supermen and they are ready to help you with (almost) every problem you may have!